Return & Refund Policy

Last Updated/Effective Date: October 20, 2026

1. Returns. Eligible Products may be returned within 30 days of delivery. To qualify for a return, the Product must be unused, undamaged, and in its original condition and packaging, with all accessories, manuals, tags, and other materials included. Before returning a Product, please contact us at support@95percentgroup.com to request return authorization and instructions. Returns sent without prior authorization may be refused or may experience processing delays.

2. Non-Returnable Items. Unless required by applicable law, the following are not eligible for return:

• Custom, made-to-order, or specially configured Products;
• Clearance, final-sale, or otherwise designated non-returnable Products;
• Products that have been used, installed, altered, damaged, or modified after delivery;
• Products missing original packaging, components, accessories, or documentation;
• Gift cards, downloadable Products, software, licenses, or other digital products once delivered, activated, or accessed.

3. Return Shipping and Fees. Unless the return is due to our error or the Product arrived defective or damaged, the customer is responsible for return shipping costs. Original shipping, handling, expedited delivery, and similar charges are non-refundable unless required by law. We recommend using a trackable shipping method and retaining your shipping receipt. We are not responsible for returned Products that are lost or damaged in transit. A restocking fee of up to 10% may apply where permitted by law, including for opened Products or returns requiring inspection, repackaging, or refurbishment. Any applicable fee will be disclosed before the return is finalized.

4. Damaged, Defective, or Incorrect Products. If your order arrives damaged, defective, or incorrect, please contact us at support@95percentgroup.com within 5–10 days of delivery and provide your order number and, when requested, photographs or other information reasonably necessary to evaluate the issue. If we confirm that the Product was damaged, defective, or shipped incorrectly, we may, at our option and as permitted by applicable law, repair or replace the Product, provide a refund or credit, or offer another appropriate remedy. We will cover reasonable return shipping costs for Products we confirm were damaged, defective, or shipped incorrectly.

5. Refunds. After we receive and inspect an eligible return, approved refunds will generally be issued to the original payment method within 7–10 business days. Your bank or payment provider may require additional time to post the refund. Refunds may be reduced to account for missing items, damage, use, diminished value, or applicable restocking fees, except where prohibited by law.

6. Exchanges. We do not guarantee direct exchanges. If you would like a different Product, we may ask you to return the eligible Product in accordance with this Policy and place a new order.

7. Order Cancellations. Orders may be cancelled only before they enter processing, production, or shipment. Once an order has entered processing or has shipped, it is subject to this Return & Refund Policy. Custom or made-to-order Products generally cannot be cancelled once production has begun.

8. Return Abuse. We reserve the right, to the extent permitted by law, to decline returns or refunds where we reasonably determine that there has been fraud, abuse of this Policy, excessive or improper returns, or a violation of our Agreement.

9. Consumer Rights. This Policy does not limit any rights or remedies that cannot be waived or limited under applicable law.

10. Questions. For questions about a return, refund, or damaged Product, please contact us at support@95percentgroup and include your order number.