If you are dissatisfied with your order for any reason, you can return unused items within 30 days for a prompt refund or exchange. Refunds for items returned will be in the form of a credit redeemable on your next purchase. All product returns require prior approval. A 15% restocking fee applies for all Printed Phonics Lesson Library products and a 10% restocking fee applies to all other printed products. No returns will be accepted on opened shrink wrapped product. Damaged materials (stamped, written on, damaged from usage by client) will not be accepted. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Contact orders@95percentgroup.com for authorization.